Documents
08/03/2026
Company Policy

Last Updated: August 3, 2026

Company Policy for Rentals

These policies apply to all electric bicycles together with li-ion battery,  li-ion battery alone (both options referred to as “Equipment,”), Supplementary Equipment and Accessories. Collectively, “Equipment”, “Supplementary Equipment” and “Accessories” are referred to as “Property”.

PAYMENT POLICY

Periodical Payment (Subscription fee), Service fee, Down Payment are charged automatically and prospectively based on the selected plan. The Buyout Payment is charged only upon the User’s election to purchase the bicycle. All fees are due when incurred. 

Please note that during the Rent (Subscription) period, you are fully responsible for the Property, including its wholeness and safety as well as for any damage and harm caused to yourself, third parties, or third-party property.

REFUND POLICY

All fees are final and non-refundable. This includes, but is not limited to, the following cases:

  • Down Payment.

  • Early return of Property.

  • Early cancellation of Services.

  • Loss of use arising from Property being damaged, lost, stolen, or confiscated, as well as loss of use arising from you being sick, injured, or any similar circumstances.

  • Price changes after the Rent-to-Own has started, as no price guarantees are offered.

Refunds may apply in the following situations:

  • If Property is returned on the first day of the Rent-to-Own period or the day after.

  • If Property is returned on the first day of the renewal period.

  • If Service is canceled on the first day of the renewal period.

Please allow 14 business days for refunds to be processed. Note that we do not process payments directly and work with a third party, so we are not responsible for the speed at which funds are credited to your bank account. Alternatively, credit may be given to your bonus account. There are no cash refunds. 

RETURN & CANCELLATION POLICY 

Cancellation of Rent (Subscription) and/or Services Involving Additional Rental of Company Property will only be processed upon:  

  • The immediate return of the rented Property to Whizz representative. 

  • The payment of any outstanding fees. 

Until then, the Rent-to-Own (Equipment Subscription) agreement cannot be considered canceled. Return Property no later than the first day of renewal period to avoid being charged for the next period. 

Upon return, we will examine the Property for any damages and check for any missing items. It is advisable to be present at the inspection. Please note, there may be additional charges within 60 days of return for additional damages that could not be identified at the time of the return. 

Cancellation of Service not involving additional Property will be processed upon request. Cancel Services no later than the first day of the renewal period to avoid charges for the next period.

Upon entering into the Rent-to-Own (Equipment Subscription) agreement, exchanging the Equipment is explicitly prohibited. After making the Down Payment, and completing all Periodic Payments (subject to each plan), and the Buyout Payment you acknowledge that Equipment is non-refundable and cannot be returned.

WARRANTY POLICY

No Warranty. The Property is provided on an “as is” and “as available” basis, except for the electric parts. To the maximum extent permitted by applicable law, Company makes no warranty, express or implied, as to any matter whatsoever including, without limitation, the condition of an Equipment or any item provided in the supplementary Equipment, or their merchantability or fitness for a particular purpose.

Company Policy for Sales 

These policies apply to all electric bicycles (“E-bikes”), li-ion batteries (“Batteries”), Supplementary Equipment and Accessories. Collectively, “E-bikes” “Batteries”, “Supplementary Equipment” and “Accessories” are referred to as “Property”.

All refurbished items, including but not limited to E-bikes, Batteries, and Supplementary Equipment, as well as any Accessories, available for purchase through the Whizz personal account and mobile application, in Whizz shop  or on the website are sold under a final sale condition. Items sold under this condition are non-refundable and cannot be returned or exchanged. By purchasing any refurbished item, you acknowledge and agree to these terms.

Accessories are always sold under a final sale condition. Items sold under this condition are non-refundable and cannot be returned or exchanged. By purchasing any Accessories, you acknowledge and agree to these terms.

For new E-bikes, Batteries, and Supplementary Equipment purchased through the Whizz personal account, mobile application, in Whizz shop or on the website, in cities where Whizz operates as listed on https://www.getwhizz.com: you have the right to return it within 3 days of pick-up or delivery, provided it is in its original condition. You must bring E-bikes, Batteries, Supplementary Equipment to a Whizz shop listed on https://www.getwhizz.com.  In this case, all respective payments  are refundable. A refund will be credited to your credit card within 14 business days after we receive your return and complete the inspection of Property.

If the inspection reveals that Property has become inoperative or damaged, we reserve the right to charge you for the full cost of Property or the cost of repairs according to the Price List for Repair and Damages and Damage Fees: Theft or Loss. These costs may be deducted from the original  payment.

If your return of E-bikes, Batteries and Supplementary Equipment was due to a manufacturing defect, once a manufacturing defect is established, we will reimburse all respective payments, or you will be eligible for a complimentary replacement or repair. Supplementary Equipment must be returned with E-bike, as separate returns are not permitted.

For new E-bikes, Batteries, and supplementary equipment purchased through the Whizz personal account, mobile application, or on the website, in cities where Whizz does not have a Whizz shop: you have the right to return it within 10 days of  delivery, provided it is in its original condition. In this case, all respective payments are refundable.  A refund will be credited to your credit card within 14 business days after we receive your return and complete the inspection of Property.

If the inspection reveals that Property has become inoperative or damaged, we reserve the right to charge you for the full cost of Property or the cost of repairs according to the Price List for Repair and Damages and Damage Fees: Theft or Loss. These costs may be deducted from the original payment.

You must ship E-bikes, Batteries and Supplementary Equipment at your own expense to us, except in cases where a manufacturing defect is confirmed by the manufacturer. Once a manufacturing defect is established, we will reimburse the shipping costs, as well as other respective payments, or you will be eligible for a complimentary replacement or repair.

For a refurbished E-bike: No refunds. If an E-bike has been purchased in one of the Whizz shops listed on https://www.getwhizz.com, you have 3 days from the date of pick-up to report any issues. You must bring a refurbished E-bike to the Whizz shop. If our internal inspection determines a defect, you will be eligible for a complimentary repair.

For a refurbished Battery: No refunds. If a Battery has been purchased in one of the Whizz shops listed on  https://www.getwhizz.com,  you have 3 days from the date of pick-up to report any issues. You must bring a refurbished Battery to the Whizz shop. If our internal inspection determines a defect, you will be eligible for a complimentary replacement.

Please note that after the purchase, you are fully responsible for Property, including its wholeness and safety as well as for any damage and harm caused to yourself , third parties, or third-party property.

Annex A: Key Definitions

“E-bike” refers to the bicycle with electric pedal assist and an integrated electric motor powered by Battery. This term encompasses all variants and models of electric bicycles made available by us.

“Batteries” refers to the  li-ion batteries that are subject to sale under this Agreement. This term encompasses all variants and models of li-ion batteries made available by us.

“Electric parts” refer to components such as the battery, motor, wiring harness, controller, lights, and LCD display.

“New E-bike” means brand-new bicycles that have never been used or sold before. They come directly from the manufacturer or an authorized retailer and include a full manufacturer’s warranty.

“Refurbished E-bike” means pre-owned bicycles that have been returned, inspected, repaired, and restored to a good working condition. They do not include the manufacturer's warranty.

“Refurbished Battery” means pre-owned batteries that have been returned, inspected, repaired, and restored to a good working condition. They do not include the manufacturer's warranty.

“Supplementary Equipment” means lithium batteries and any components that come with the purchase of E-bike, as well as rider's packs listed on the website https://getwhizz.com under the store section.

“Service” refers to any additional offering provided by the company, which may or may not involve the rental of additional Company Property. This includes, but is not limited to, services such as the monthly Extra Battery rental (which involves additional equipment) and subscriptions like the Protection Plan or WhizzCare (which do not involve additional rentals).

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