Powerful delivery
e-bikes. From $59/week.

We offer a Protection Plan as part of your Ren-to-Own subscription for $19 + tax. This plan covers 50% of all repair and damage costs, including common issues like brakes, lights, and cables.

In case of theft or loss, your maximum liability is capped at $500, as long as the working battery is returned. Intentional damage or negligence is not covered.

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If your bike gets stolen, contact our customer support right away. They’ll share its location so you can try to find it yourself.

If you’re unable to locate it, we’ll send a recovery team. The fee is $150, or $75 if you have the Protection Plan.

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Park your e-bike in any safe spot that doesn’t block people or traffic.Use bike racks whenever possible, remove the battery, and lock your bike — both are included in your plan.

For extra security, avoid leaving your e-bike unattended for long periods, especially overnight.

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You can visit any of our offices for repairs without an appointment.You can review the repair prices here.

Remember, your Rent-to-Own plan includes repairs for normal wear and tear. If you add the Protection Plan, you’ll get 50

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Yes, for the Storm-2 bike, there are several ways to get an extra battery: you can add it through Rent-to-Own, purchase one, or, in New York and Washington, DC, use Battery Swapping.

You can pay for your Rent-to-Own plan using a credit or debit card issued in your name. We don’t accept cash, checks, or prepaid cards.Please note that your Rent-to-Own plan will renew automatically, and the fee for the next month will be charged if you don’t cancel beforehand.

New York City — Available locations:

• 49 Dominick St.
• 538 Johnson Ave
• 148 E 123rd St
• 1 Carlton Ave

Washington, DC — Available locations:

• Festival Center
• Westminster Church

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Additional cabinet locations will be added as the program expands throughout the summer and fall. We recommend checking the Battery Swapping tab in Whizz personal account or mobile app regularly for the most up-to-date locations as we continue to grow the network and increase flexibility for our users.

Yes, you can — but only using a Whizz-provided charger. For safety and battery health, please do not use third-party chargers.

Charging takes 2–3 hours to reach a full level. But you don’t have to wait — just swap and go!

The swapped battery does not need to be returned the same day. You can continue riding and use it safely until your next swap, based on your schedule and riding needs.

Battery Swapping is available as an add-on for just $49/month, billed together with your monthly bike rental.

For New York:
You can subscribe to Battery Swapping by visiting any of our stores.

For Washington, DC:
You can subscribe to Battery Swapping by visiting our shop, located at: 502 23rd St NW (hours: Mon-Fri 10am-6pm, Sat 11am-5pm Sun Closed)

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Battery Swapping is currently available for Storm 2 e-bikes. To use the service, you must have an active Rent subscription with the Battery Swapping add-on, along with the compatible battery provided at sign-up.

Yes, absolutely. You can swap your battery as many times as needed, depending on your riding needs. The service is designed to keep you going without interruption.

You’ll find a new "Battery Swapping" section in Whizz personal account or Whizz app. From there, you can locate nearby cabinets and manage your swaps quickly and easily.

If you experience any issues during a swap, please contact Popwheels 24/7 support via text/SMS at 833-245-3777.

No, battery swaps can only be completed at designated cabinet locations. Swapping is not available directly through Whizz shops.

All battery swap cabinets are available 24/7, every day, so you can swap your battery whenever it fits your schedule.