Store Supervisor

Why this role matters

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader and dispatcher: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What you’ll do

• Open and close the store using a written checklist, and keep the space clean, safe, and organized: labeled storage, safe battery charging, clear walkways, and safety equipment in place.
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift, documenting every check-out and return.
• Swap and charge batteries, and keep the battery area organized.
• Build and confirm the courier shift schedule, and fill open slots when someone cancels or doesn't show.
• Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.
• Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.
• Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns, and escalate to management when needed.
• Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.
• Own inventory and asset accountability for e-bikes, batteries, chargers, spare parts, tools, and equipment issued to couriers: keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly (our goal is 100% accuracy).
• Log damaged bikes and coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.
• Help prevent loss: control access to bikes and batteries, and report missing or damaged equipment right away.
• Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.
• Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.
• Hand over open issues, schedule changes, and courier notes to the next supervisor in a short end-of-shift report.

What you’ll need

What Whizz offers