How to swap your battery

You rent an e-bike, make 12 monthly payments, and then you can buy out your e-bike for $99. For weekly plans, the bike can be bought out after 12 months of rental.

The buyout is totally optional — you can return the e-bike anytime before the 12 months with no penalties. For pre-owned bikes, there is no down payment. For new e-bikes, there’s a $99 down payment with your first payment.

Our Rent-to-Own plans include maintenance for normal wear and tear, with a standard $4.90 service fee applied per service request.

Included labor services:

• Tube replacement for flat tires (tube included)
• Brake adjustments and brake pad replacement
• Gear adjustments
• Seat adjustments
• Front and rear light adjustments
• Wheel adjustments
• Brake oil service
• Tightening and adjustment of nuts and bolts

Included parts:

• Tubes
• Brake pads

All other parts are not included and are charged separately.

For more extensive repairs, you can visit any Whizz store without an appointment. A full list of repair and replacement prices is available in our Repair Price List.

In all monthly plans, you can choose either a pre-owned or a new bike.

For pre-owned bikes, there is no down payment. For new e-bikes, a $99 down payment is required with your first payment.

In the personal account, you’ll see pre-owned bikes by default. You can select the new version on the second step.

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The Rent-to-Own program is available to riders 18 and older who can provide the required documents: a valid ID and a debit or credit card in your name. Cash or prepaid cards are not accepted. No SSN required.

Proof of address is required if:

• your address is out of state, or

• your ID doesn’t show your current address.

Just return the e-bike to one of our locations within 24 hours of your rental plan expiration, during our working hours. No cancellation fees.

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends. Failure to do so within this time frame will result in daily penalties.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear.

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You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, San Francisco and Chicago, or you can opt for door-to-door delivery for $35 in New York and New Jersey.

Here are the addresses:

• Union, Manhattan — 229 W 13th St, New York, NY 10011
• Harlem — 206 E 116th St, New York, NY 10029
• Brooklyn — 745 Flushing Ave, Brooklyn, NY 11206
• Jersey City, NJ — 498 Johnston Ave, Jersey City, NJ 07304
• Philadelphia, PA — 308 Market St, Philadelphia, PA 19106
• Chicago, IL — 641 W Grand Ave, Chicago, IL 60654
• Washington, DC — 502 23rd St NW, Washington, DC 20037
• San Francisco, CA — 1231 Stevenson St, Suite 101, CA 94103

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We offer a Protection Plan for $19 + tax per month as part of your Rent-to-Own subscription. It covers 50% of repair and damage costs, including common issues with brakes, lights, cables, and other standard repairs.

Each repair visit includes a safety diagnostic, and a $4.90 service fee applies.

In case of theft or loss, your maximum liability is capped at $500, as long as the working battery is returned. Intentional damage or negligence is not covered.

If your bike gets stolen, contact our customer support right away. They’ll share its location so you can try to find it yourself.

If you’re unable to locate it, we’ll send a recovery team. The fee is $150, or $75 if you have the Protection Plan.

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Park your e-bike in any safe spot that doesn’t block people or traffic.Use bike racks whenever possible, remove the battery, and lock your bike — both are included in your plan.

For extra security, avoid leaving your e-bike unattended for long periods, especially overnight.

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You can visit any of our offices for repairs without an appointment. You can review the repair prices here.

Your Rent-to-Own plan includes repairs for normal wear and tear, with a standard $4.90 service fee applied per service request.

If you add the Protection Plan, you'll get 50% off eligible repair and damage costs.

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For Storm-2 bikes, you can get extra range in several ways: add an extra battery through Rent-to-Own, purchase one separately, use Battery Swapping, or choose the Storm-2 All-in plan, which includes an extra battery. For Thunder bikes, extra range is available through Battery Swapping.

Battery Swapping is available in New York, Washington, DC, and Philadelphia. Storm-2 All-in is available in New York, New Jersey, Philadelphia, Chicago, and Washington, DC.

You can pay for your Rent-to-Own plan using a credit or debit card issued in your name. We don’t accept cash, checks, or prepaid cards. Please note that your Rent-to-Own plan will renew automatically, and the fee for the next month will be charged if you don’t cancel beforehand.

Yes, absolutely. You can swap your battery as many times as needed, depending on your riding needs. The service is designed to keep you going without interruption.

You’ll find a new "Battery Swapping" section in Whizz personal account or Whizz app. From there, you can locate nearby cabinets and manage your swaps quickly and easily.

All battery swap cabinets are available 24/7, every day, so you can swap your battery whenever it fits your schedule.

If you experience any issues during a swap, please contact Popwheels 24/7 support via text/SMS at 833-245-3777.

No, battery swaps can only be completed at designated cabinet locations. Swapping is not available directly through Whizz shops.

Charging takes 2–3 hours to reach a full level. But you don’t have to wait — just swap and go!

The swapped battery does not need to be returned the same day. You can continue riding and use it safely until your next swap, based on your schedule and riding needs.

Battery Swapping is currently available for Storm-2 and Thunder bikes. To use the service, you must have an active subscription with Battery Swapping, along with the compatible battery provided at sign-up.

Yes, you can — but only using a Whizz-provided charger. For safety and battery health, please do not use third-party chargers.

In New York, Battery Swapping is available as an add-on for just $49/month, billed together with your monthly bike rental.

In Washington, DC and Philadelphia, Battery Swapping is included for free with Rent-to-Own plans.

For Whizz bike owners, Battery Swapping with a rental battery is available for $75/month.

New York City — Available locations:

• 49 Dominick St.
• 538 Johnson Ave
• 148 E 123rd St
• 1 Carlton Ave
• 402 E 115th St
• 286 Hudson St

Washington, DC — Available locations:

• Festival Center
• Westminster Church

Philadelphia — Available locations:

• 2201 W Ritner Street (SW Philly)
• 3724 Filbert St (University City)
• 1301 Market St (Center City)

Additional cabinet locations will be added as the program expands throughout the summer and fall. We recommend checking the Battery Swapping tab in Whizz personal account or mobile app regularly for the most up-to-date locations as we continue to grow the network and increase flexibility for our users.