Specs

tuvclose

Range:

up to 85 miles *with pedal assist

Speed:

20 Mph

Battery:

48V 26Ah Lithium-ion battery
with Samsung cells

Hub
motor:

Sustained 500W brushless gear motor

Total Payload Capacity:

300 Ibs

Charger:

2.0-3.0 Amp smart and quick charger

Controller:

48V / 20A

Display:

LCD-display with NFC-key
access

Weight:

65 Ibs

Charging time:

7 hours

Battery life:

up to 12 hours

Brake system:

Hydraulic

Certified according to the latest UL Standards
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#1 Based on Google Maps rating

Take the best
e-bike for the Uber Eats app for just $129/mo*

Book my e-bike

*save with promo

GET
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*Unlock Whizz rewards - use coupon "GET"!
FROM
$10
OFF

Ride with Uber Eats and enjoy a world of exclusive discount on your first month of rental.
Whatever you choose, this discount's here to stay – no exceptions.

How to rent an
electric bike for delivery
1

Reserve an e-bike now

Sign up and subscribe to Whizz

2

Come in and pick up the bike

Pay and be on the way to earn
more money

3

Subscription renewal

It's automatic.
No need to come to our office

4

Easy and free maintenance

If it breaks, we’ll fix it!

Our sturdy e-bikes
are designed to make
delivery easy

The battery
can last for up
to 120 miles

Sturdy frame
for tough
roads

Comfortable
saddle for long
rides

High-speed
transport up
to 20 MPH

Our e-bikes
grip well
off-road

300lb capacity
for heavy
deliveries

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Save time and money
with Whizz e‑bikes!

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Forget about traffic jams and parking searches. With us, you can deliver up to 35 orders per day and still feel good

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Storm
Best price on the market. Ride up to 6 hours or 60 miles on our sturdy e-bike.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 60 miles
Battery:
18Ah, 864Wh
Best price
Storm-2
Work all day without recharging with Battery Swapping option included just for $1 for the first month!
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 85 miles
Battery:
26Ah, 1200Wh
Popular
Storm-2 All-in
Storm-2 with an additional battery and protection plan. Everything you need for smooth, uninterrupted rides.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 160 miles
Battery:
26Ah, 1200Wh
Smooth start
Thunder
Whizz’s next-generation e-bike — smart by design, street by nature, built for a stronger, safer, and smarter ride.
Weight:
100 lbs
Speed:
up to 20 mph
Range:
up to 100 miles
Battery:
35Ah, 1680Wh
New bike
Monster
Deliver more with ease! Up to 120 miles on a single charge — built for efficient, long-distance deliveries.
Weight:
116 lbs
Speed:
up to 20 mph
Range:
up to 120 miles
Battery:
60Ah, 2880Wh
Long-range
mini icon 3

Easy and free maintenance

Never miss an order. No bike hiccup will stop your hustle.

mini icon 2

Safety first

Ride confidently, knowing we’ve got your back with gear, safety features, and community support.

mini icon 1

Speak your language

English, Spanish, French, Russian — quick help in your language in just 5 minutes.

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Storm
Best price on the market. Ride up to 6 hours or 60 miles on our sturdy e-bike.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 60 miles
Battery:
18Ah, 864Wh
Best price
Storm-2
Work all day without stopping. Our top-selling e-bike built for long, reliable range.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 85 miles
Battery:
26Ah, 1200Wh
Popular
Storm-2 All-in
Storm-2 with an additional battery and protection plan. Everything you need for smooth, uninterrupted rides.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 160 miles
Battery:
26Ah, 1200Wh
Smooth start
Thunder
Whizz’s next-generation e-bike — smart by design, street by nature, built for a stronger, safer, and smarter ride.
Weight:
100 lbs
Speed:
up to 20 mph
Range:
up to 100 miles
Battery:
35Ah, 1680Wh
New bike
Monster
Deliver more with ease! Up to 120 miles on a single charge — built for efficient, long-distance deliveries.
Weight:
116 lbs
Speed:
up to 20 mph
Range:
up to 120 miles
Battery:
60Ah, 2880Wh
Long-range
mini icon 3

Easy and free maintenance

Never miss an order. No bike hiccup will stop your hustle.

mini icon 2

Safety first

Ride confidently, knowing we’ve got your back with gear, safety features, and community support.

mini icon 1

Speak your language

English, Spanish, French, Russian — quick help in your language in just 5 minutes.

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Storm
Best price on the market. Ride up to 6 hours or 60 miles on our sturdy e-bike.
Weight:
65 lbs
Speed:
20 mph
Range:
up to 60 miles
Battery:
18Ah, 864Wh
Best price
*Special offer — get up to $400 off your first 5 months
Storm-2
Work all day without stopping. Our top-selling e-bike built for long, reliable range.
Weight:
65 lbs
Speed:
20 mph
Range:
up to 85 miles
Battery:
26Ah, 1200Wh
Popular
*Special offer — get up to $400 off your first 5 months
Storm-2 All-in
Storm-2 with an additional battery and protection plan. Everything you need for smooth, uninterrupted rides.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 160 miles
Battery:
26Ah, 1200Wh
Smooth start
*Special offer — get up to $400 off your first 5 months
Thunder
Whizz’s next-generation e-bike — smart by design, street by nature, built for a stronger, safer, and smarter ride.
Weight:
100 lbs
Speed:
up to 20 mph
Range:
up to 100 miles
Battery:
35Ah, 1680Wh
New bike
*Special offer — get up to $400 off your first 5 months
mini icon 3

Easy and free maintenance

Never miss an order. No bike hiccup will stop your hustle.

mini icon 2

Safety first

Ride confidently, knowing we’ve got your back with gear, safety features, and community support.

mini icon 1

Speak your language

English, Spanish, French, Russian — quick help in your language in just 5 minutes.

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Monster
Deliver more with ease! Up to 120 miles on a single charge — built for efficient, long-distance deliveries.
Weight:
116 lbs
Speed:
up to 20 mph
Range:
up to 120 miles
Battery:
60Ah, 2880Wh
Long-range
*Special offer — get up to $400 off your first 5 months
Storm-2
Work all day without recharging with Battery Swapping option included just for $1 for the first month!
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 85 miles
Battery:
26Ah, 1200Wh
Popular
*Special offer — get up to $400 off your first 5 months
Thunder
Whizz’s next-generation e-bike — smart by design, street by nature, built for a stronger, safer, and smarter ride.
Weight:
100 lbs
Speed:
up to 20 mph
Range:
up to 100 miles
Battery:
35Ah, 1680Wh
New bike
Storm-2 All-in
Storm-2 with an additional battery and protection plan. Everything you need for smooth, uninterrupted rides.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 160 miles
Battery:
26Ah, 1200Wh
Smooth start
mini icon 2

Safety first

Ride confidently, knowing we’ve got your back with gear, safety features, and community support.

mini icon 1

Speak your language

English, Spanish, French, Russian — quick help in your language in just 5 minutes.

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Storm
Best price on the market. Ride up to 6 hours or 60 miles on our sturdy e-bike.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 60 miles
Battery:
18Ah, 864Wh
Best price
*Special offer — get up to $400 off your first 5 months
Storm-2
Work all day without recharging! Our newest e-bike with the longest battery range.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 85 miles
Battery:
26Ah, 1200Wh
Popular
*Special offer — get up to $400 off your first 5 months
Storm-2 All-in
Storm-2 with an additional battery and protection plan. Everything you need for smooth, uninterrupted rides.
Weight:
65 lbs
Speed:
up to 20 mph
Range:
up to 160 miles
Battery:
26Ah, 1200Wh
Smooth start
*Special offer — get up to $400 off your first 5 months
mini icon 3

Easy and free maintenance

Never miss an order. No bike hiccup will stop your hustle.

mini icon 2

Safety first

Ride confidently, knowing we’ve got your back with gear, safety features, and community support.

mini icon 1

Speak your language

English, Spanish, French, Russian — quick help in your language in just 5 minutes.

New to delivery?
Learn how to start earning faster with our Rider Guide

You’ll get access upon creating your first subscription

Monster
Deliver more with ease! Up to 120 miles on a single charge – built for efficient, long-distance deliveries.
Weight:
116 lbs
Speed:
up to 20 mph
Range:
up to 120 miles
Battery:
60Ah, 2880Wh
Long-range
*Special offer — get up to $400 off your first 5 months
Monster Turbo
Move faster. Earn more. Up to 28 mph with pedal assist — built for high-volume deliveries.
Weight:
116 lbs
Speed:
up to 28 mph with pedal assist
Range:
up to 120 miles
Battery:
60Ah, 2880Wh
New model
*Special offer — get up to $400 off your first 5 months
mask

What's new at Whizz

Free test ride

You can test a Whizz e-bike for free at our locations in New York, New Jersey,
Philadelphia, San Francisco,
and Washington, DC

Protection Plan
for only $19*/month

Coverage includes 50% of repair costs, and you pay only $500 in the event of e-bike theft

*Intentional damages or rider's negligence are not covered

Whizz Insulated Backpacks: Just $44!

Keep food hot or cold with dividers that maintain the perfect temperature
Lasting over 1.5 years of daily deliveries on average, it's a durable investment

Earn $100
per each referred client

Purchase any product or subscribe to Whizz e-bikes, get your personal promo code, share it with friends, and save on your next payments

Whizz and Partner shops

List
Map
Pick a city
Partner shops
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Whizz shops
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31 results in all States
New York
Illinois
New Jersey
Pennsylvania
Washington DC
Maryland
California

Hear it from our riders

Got questions?
We’ve got
answers.

storm 2 gbg
How to rent an e-bike?
arrow

Choose the plan that suits you at account.getwhizz.com. Also, select a convenient pickup location or delivery for $35 (in New-York and New Jersey). Your monthly rent starts when you pick up the bike. When you're finished, cancel your rental plan and return the bike to us.

Who can rent an e-bike?
arrow

You can rent an e-bike if you:

• are at least 18 years old

• have a valid US-issued ID

• own a debit/credit card in your name (no cash or prepaid cards)

Note: We do not require an SSN. Sometimes, a refundable deposit may be needed.

Proof of address isn’t required unless:

• your address is out of state

• your ID doesn't show an address

We do background checks on all customers. If you don't pass, we might not be able to rent you an e-bike, or we may ask for a deposit.

How do I cancel my rental?
arrow

Just return the e-bike to one of our locations within 24 hours of your rental plan expiration, during our working hours.

Where can I rent an e-bike?
arrow

You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, and Chicago, or you can opt for door-to-door delivery for $35 in New York and New Jersey.

Here are the addresses:

- Whizz e-bike rentals in Midtown, Manhattan: 407 W 39th St, New York, NY 10018
- Whizz e-bike rentals in Union, Manhattan: 229 W 13th St, New York, NY 10011
- Whizz e-bike rentals in Harlem: 206 E 116th St, New York, NY 10029
- Whizz e-bike rentals in Brooklyn: 745 Flushing Ave, Brooklyn, NY 11206
- Whizz e-bike rentals in New Jersey: 498 Johnston Ave, Jersey City, NJ 07304
- Whizz e-bike rentals in Philadelphia: 308 Market St, Philadelphia, PA 19106
- Whizz e-bike rentals in Chicago: 641 W Grand Ave, Chicago, IL 60654
- Whizz e-bike rentals in Washington, DC: 502 23rd St NW, Washington, DC 20037 
- Whizz e-bike rentals in San Francisco: 1231 Stevenson St, Suite 101, CA 94103

What services and maintenance do you provide?
arrow

Our monthly rental plans include free maintenance and repairs for normal wear and tear.

This covers things like flat tires, brake adjustments, and other minor fixes.

Labor includes:

• changing flat tires

• brake adjustments

• gear adjustments

• seat adjustments

• front and rear light adjustments

• wheel adjustments

Parts included:

• tubes

• tires

• pads

• rotors

• chains

• cassette

For more serious repairs, while these aren’t free, we guarantee quick service on demand without needing an appointment.
You can review all costs in our Price list for repairs and damages for full transparency.

How can I pay?
arrow

You can pay for your Rent-to-Own plan using a credit or debit card issued in your name. We don’t accept cash, checks, or prepaid cards.Please note that your Rent-to-Own plan will renew automatically, and the fee for the next month will be charged if you don’t cancel beforehand.

 Do you provide extra batteries?
arrow

Yes, for the Storm-2 bike, there are several ways to get an extra battery: you can add it through Rent-to-Own, purchase one, or, in New York and Washington, DC, use Battery Swapping.

What should I do if my bike needs repairs?
arrow

You can visit any of our offices for repairs without an appointment.You can review the repair prices here.

Remember, your Rent-to-Own plan includes repairs for normal wear and tear. If you add the Protection Plan, you’ll get 50

Where should I keep my e-bike?
arrow

Park your e-bike in any safe spot that doesn’t block people or traffic.Use bike racks whenever possible, remove the battery, and lock your bike — both are included in your plan.

For extra security, avoid leaving your e-bike unattended for long periods, especially overnight.

What to do if an e-bike stolen?
arrow

If your bike gets stolen, contact our customer support right away. They’ll share its location so you can try to find it yourself.

If you’re unable to locate it, we’ll send a recovery team. The fee is $150, or $75 if you have the Protection Plan.

Do you provide insurance for the e-bike?
arrow

We offer a Protection Plan as part of your Ren-to-Own subscription for $19 + tax. This plan covers 50% of all repair and damage costs, including common issues like brakes, lights, and cables.

In case of theft or loss, your maximum liability is capped at $500, as long as the working battery is returned. Intentional damage or negligence is not covered.

My rental plan has expired. What to do next?
arrow

You have 24 hours to return the e-bike once your rental period ends. Failure to do so within this time frame will result in daily penalties.

How can I pay?
arrow

You can pay for your rental using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards.

Please note that your rental plan will renew automatically, and the fee for the next month will be charged if you don't cancel beforehand.

How can I pay?
arrow

You can pay for your Rent-to-Own plan using a credit or debit card issued in your name. We don’t accept cash, checks, or prepaid cards.Please note that your Rent-to-Own plan will renew automatically, and the fee for the next month will be charged if you don’t cancel beforehand.

 Do you provide extra batteries?
arrow

Yes, for the Storm-2 bike, there are several ways to get an extra battery: you can add it through Rent-to-Own, purchase one, or, in New York and Washington, DC, use Battery Swapping.

What should I do if my bike needs repairs?
arrow

You can visit any of our offices for repairs without an appointment.You can review the repair prices here.

Remember, your Rent-to-Own plan includes repairs for normal wear and tear. If you add the Protection Plan, you’ll get 50

Where can I pick-up an e-bike?
arrow

You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, and Chicago, or you can opt for door-to-door delivery for $35 in New York and New Jersey.

Here are the addresses:

  • Union, Manhattan — 229 W 13th St, New York, NY 10011
  • Harlem — 206 E 116th St, New York, NY 10029
  • Brooklyn — 745 Flushing Ave, Brooklyn, NY 11206
  • Jersey City, NJ — 498 Johnston Ave, Jersey City, NJ 07304
  • Philadelphia, PA — 308 Market St, Philadelphia, PA 19106
  • Chicago, IL — 641 W Grand Ave, Chicago, IL 60654
  • Washington, DC — 502 23rd St NW, Washington, DC 20037
  • San Francisco, CA — 1231 Stevenson St, Suite 101, CA 94103

How do I return my Rent-to-Own e-bike?
arrow

Just return the e-bike to one of our locations within 24 hours of your rental plan expiration, during our working hours. No cancellation fees.

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends.Failure to do so within this time frame will result in daily penalties.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear.

Am I getting a new e-bike?
arrow

In all monthly plans, you can choose either a pre-owned or a new bike.

For pre-owned bikes, there is no down payment. For new e-bikes, a $99 down payment is required with your first payment.

In the personal account, you’ll see pre-owned bikes by default. You can select the new version on the second step.

What services and maintenance included in the RTO subscription?
arrow

Our Rent-to-Own plans include free maintenance and repairs for normal wear and tear. This covers things like flat tires, brake adjustments, and other minor fixes.

Labor includes: changing flat tires, brake adjustments, gear adjustments, seat adjustments, front and rear light adjustments, and wheel adjustments.

Parts included: tubes, tires, pads, rotors, chains, and cassette.

For more serious repairs, while these aren’t free, you can get on-demand service at our stores without an appointment. You can review all costs in our price list for repairs and damages for full transparency.

What are the working hours of the battery swap cabinets?
arrow

All battery swap cabinets are available 24/7, every day, so you can swap your battery whenever it fits your schedule.

Can I swap a battery at a Whizz shop instead of a cabinet?
arrow

No, battery swaps can only be completed at designated cabinet locations. Swapping is not available directly through Whizz shops.

What if I have a problem during a swap?
arrow

If you experience any issues during a swap, please contact Popwheels 24/7 support via text/SMS at 833-245-3777.

Where do I manage my swaps or check cabinet availability?
arrow

You’ll find a new "Battery Swapping" section in Whizz personal account or Whizz app. From there, you can locate nearby cabinets and manage your swaps quickly and easily.

Can I swap more than once per day?
arrow

Yes, absolutely. You can swap your battery as many times as needed, depending on your riding needs. The service is designed to keep you going without interruption.

Is my Whizz e-bike compatible with the Battery Swapping service?
arrow

Battery Swapping is currently available for Storm 2 e-bikes. To use the service, you must have an active Rent subscription with the Battery Swapping add-on, along with the compatible battery provided at sign-up.

How much does the battery swapping service cost?
arrow

Battery Swapping is available as an add-on for just $49/month, billed together with your monthly bike rental.

For New York:
You can subscribe to Battery Swapping by visiting any of our stores.

For Washington, DC:
You can subscribe to Battery Swapping by visiting our shop, located at: 502 23rd St NW (hours: Mon-Fri 10am-6pm, Sat 11am-5pm Sun Closed)

How long does it take to charge a battery in the cabinet?
arrow

Charging takes 2–3 hours to reach a full level. But you don’t have to wait — just swap and go!

The swapped battery does not need to be returned the same day. You can continue riding and use it safely until your next swap, based on your schedule and riding needs.

Can I charge a swapped battery at home?
arrow

Yes, you can — but only using a Whizz-provided charger. For safety and battery health, please do not use third-party chargers.

Where can I swap my battery?
arrow

New York City — Available locations:

Washington, DC — Available locations:

Additional cabinet locations will be added as the program expands throughout the summer and fall. We recommend checking the Battery Swapping tab in Whizz personal account or mobile app regularly for the most up-to-date locations as we continue to grow the network and increase flexibility for our users.

How does the Rent-to-Own program work?
arrow

You rent an e-bike, make 12 monthly payments, and then you can buy out your e-bike for $99.For weekly plans, the bike can be bought out after 6 months of rental.

The buyout is totally optional — you can return the e-bike anytime before the 6 or 12 months with no penalties.For pre-owned bikes, there is no down payment.  For new e-bikes, there’s a $99 down payment with your first payment.

Who can sign up?
arrow

The Rent-to-Own program is available to riders 18 and older who can provide the required documents: a valid ID and a debit or credit card in your name. Cash or prepaid cards are not accepted. No SSN required.

Proof of address isn’t required unless:

• your address is out of state, or

• your ID doesn’t show an address.

All customers go through a background check. If you don’t pass, we may not be able to rent you an e-bike, or we may ask for a deposit.

How to return e-bike?
arrow

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear. You'll then sign a Return Form to complete the process.

For the Rent-to-Own program, you can return your bike at any time before paying the buyout fee, but the down payment is non-refundable.

Returns are not available for used bikes.

How can I pick up an e-bike?
arrow

You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, Chicago, and San Francisco or you can opt for door-to-door delivery for $35 in New York and New Jersey.

My rental plan has expired. What to do next?
arrow

You have 24 hours to return the e-bike once your rental period ends. Failure to do so within this time frame will result in daily penalties.

How can I pay?
arrow

You can pay for your rental using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards.

Please note that your rental plan will renew automatically, and the fee for the next month will be charged if you don't cancel beforehand.

Where should I keep my e-bike?
arrow

Park your e-bike in any safe spot that doesn’t block people or traffic.Use bike racks whenever possible, remove the battery, and lock your bike — both are included in your plan.

For extra security, avoid leaving your e-bike unattended for long periods, especially overnight.

What to do if an e-bike stolen?
arrow

If your bike gets stolen, contact our customer support right away. They’ll share its location so you can try to find it yourself.

If you’re unable to locate it, we’ll send a recovery team. The fee is $150, or $75 if you have the Protection Plan.

Do you provide insurance for the e-bike?
arrow

We offer a Protection Plan as part of your Ren-to-Own subscription for $19 + tax. This plan covers 50% of all repair and damage costs, including common issues like brakes, lights, and cables.

In case of theft or loss, your maximum liability is capped at $500, as long as the working battery is returned. Intentional damage or negligence is not covered.

How to rent an e-bike?
arrow

Choose the plan that suits you at account.getwhizz.com. Also, select a convenient pickup location or delivery for $35 (in New-York and New Jersey). Your monthly rent starts when you pick up the bike. When you're finished, cancel your rental plan and return the bike to us.

Who can rent an e-bike?
arrow

You can rent an e-bike if you:

• are at least 18 years old

• have a valid US-issued ID

• own a debit/credit card in your name (no cash or prepaid cards)

Note: We do not require an SSN. Sometimes, a refundable deposit may be needed.

Proof of address isn’t required unless:

• your address is out of state

• your ID doesn't show an address

We do background checks on all customers. If you don't pass, we might not be able to rent you an e-bike, or we may ask for a deposit.

How do I cancel my rental?
arrow

Just return the e-bike to one of our locations within 24 hours of your rental plan expiration, during our working hours.

Where can I rent an e-bike?
arrow

You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, and Chicago, or you can opt for door-to-door delivery for $35 in New York and New Jersey.

Here are the addresses:

- Whizz e-bike rentals in Midtown, Manhattan: 407 W 39th St, New York, NY 10018
- Whizz e-bike rentals in Union, Manhattan: 229 W 13th St, New York, NY 10011
- Whizz e-bike rentals in Harlem: 206 E 116th St, New York, NY 10029
- Whizz e-bike rentals in Brooklyn: 745 Flushing Ave, Brooklyn, NY 11206
- Whizz e-bike rentals in New Jersey: 498 Johnston Ave, Jersey City, NJ 07304
- Whizz e-bike rentals in Philadelphia: 308 Market St, Philadelphia, PA 19106
- Whizz e-bike rentals in Chicago: 641 W Grand Ave, Chicago, IL 60654
- Whizz e-bike rentals in Washington, DC: 502 23rd St NW, Washington, DC 20037 
- Whizz e-bike rentals in San Francisco: 1231 Stevenson St, Suite 101, CA 94103

What services and maintenance do you provide?
arrow

Our monthly rental plans include free maintenance and repairs for normal wear and tear.

This covers things like flat tires, brake adjustments, and other minor fixes.

Labor includes:

• changing flat tires

• brake adjustments

• gear adjustments

• seat adjustments

• front and rear light adjustments

• wheel adjustments

Parts included:

• tubes

• tires

• pads

• rotors

• chains

• cassette

For more serious repairs, while these aren’t free, we guarantee quick service on demand without needing an appointment.
You can review all costs in our Price list for repairs and damages for full transparency.

How to return e-bike?
arrow

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear. You'll then sign a Return Form to complete the process.

For the Rent-to-Own program, you can return your bike at any time before paying the buyout fee, but the down payment is non-refundable.

Returns are not available for used bikes.

Where can I pick-up an e-bike?
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You can pick up your e-bike at one of our offices in New York, New Jersey, Philadelphia, Washington, DC, and Chicago, or you can opt for door-to-door delivery for $35 in New York and New Jersey.

Here are the addresses:

  • Union, Manhattan — 229 W 13th St, New York, NY 10011
  • Harlem — 206 E 116th St, New York, NY 10029
  • Brooklyn — 745 Flushing Ave, Brooklyn, NY 11206
  • Jersey City, NJ — 498 Johnston Ave, Jersey City, NJ 07304
  • Philadelphia, PA — 308 Market St, Philadelphia, PA 19106
  • Chicago, IL — 641 W Grand Ave, Chicago, IL 60654
  • Washington, DC — 502 23rd St NW, Washington, DC 20037
  • San Francisco, CA — 1231 Stevenson St, Suite 101, CA 94103

How do I return my Rent-to-Own e-bike?
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Just return the e-bike to one of our locations within 24 hours of your rental plan expiration, during our working hours. No cancellation fees.

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your rental plan ends.Failure to do so within this time frame will result in daily penalties.

Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear.

Am I getting a new e-bike?
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In all monthly plans, you can choose either a pre-owned or a new bike.

For pre-owned bikes, there is no down payment. For new e-bikes, a $99 down payment is required with your first payment.

In the personal account, you’ll see pre-owned bikes by default. You can select the new version on the second step.

What services and maintenance included in the RTO subscription?
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Our Rent-to-Own plans include free maintenance and repairs for normal wear and tear. This covers things like flat tires, brake adjustments, and other minor fixes.

Labor includes: changing flat tires, brake adjustments, gear adjustments, seat adjustments, front and rear light adjustments, and wheel adjustments.

Parts included: tubes, tires, pads, rotors, chains, and cassette.

For more serious repairs, while these aren’t free, you can get on-demand service at our stores without an appointment. You can review all costs in our price list for repairs and damages for full transparency.

How does the Rent-to-Own program work?
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You rent an e-bike, make 12 monthly payments, and then you can buy out your e-bike for $99.For weekly plans, the bike can be bought out after 6 months of rental.

The buyout is totally optional — you can return the e-bike anytime before the 6 or 12 months with no penalties.For pre-owned bikes, there is no down payment.  For new e-bikes, there’s a $99 down payment with your first payment.

Who can sign up?
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The Rent-to-Own program is available to riders 18 and older who can provide the required documents: a valid ID and a debit or credit card in your name. Cash or prepaid cards are not accepted. No SSN required.

Proof of address isn’t required unless:

• your address is out of state, or

• your ID doesn’t show an address.

All customers go through a background check. If you don’t pass, we may not be able to rent you an e-bike, or we may ask for a deposit.